When America does it right : case studies in service quality
Spechler, Jay
When America does it right : case studies in service quality - - Georgia Industrial Engineering 1989 - XII, 599
o898061008
Marketing; customer services
658.812 SPE
When America does it right : case studies in service quality - - Georgia Industrial Engineering 1989 - XII, 599
o898061008
Marketing; customer services
658.812 SPE