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Service operations management: improving service delivery /

Johnston, Robert

Service operations management: improving service delivery / Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark - 5th edition. - Noida, Pearson, 2025 - xxii, 609 p. ; 26 cm.

ISBN: 9789356067400 (pbk.)

Subjects--Topical Terms:
Service industries--Management.

Dewey Class. No.: 658.5 JOH

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