Interplay of Management control and employee agency in a call centre
Kumar, Garima and Prakash, Anand
Interplay of Management control and employee agency in a call centre 2008 - 2008 - 574-602 V. 43 Issue. 4
Industrial Economics
Management Control;Management;Employee agency;Call centre;
Interplay of Management control and employee agency in a call centre 2008 - 2008 - 574-602 V. 43 Issue. 4
Industrial Economics
Management Control;Management;Employee agency;Call centre;