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Technical call centres:beyond electronic sweatshops and assembly lines in the head

Cruz, D.Premilla and Noronha, Ernesto

Technical call centres:beyond electronic sweatshops and assembly lines in the head 2007 - 2007 - 53 - 67 V. 8 Issue. 1

Subjects--Topical Terms:
Management

Subjects--Index Terms: Call centres;Job profile;Customer services;

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