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Doing Emotional Labour: the experiences of Indian Call Centre Agents

D Cruz, Premilla and Noronha, Ernesto

Doing Emotional Labour: the experiences of Indian Call Centre Agents 2008 - 2008 - 131-147 V. 9 Issue. 1

Subjects--Topical Terms:
Management

Subjects--Index Terms: Labour market;Service workers;Call Centers;BPOs;India;

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