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Using SERVQUAL to measure the service quality of travel agents in Guanzhou, South China

Ruiqi, Zhou and Adrian, Pritchard

Using SERVQUAL to measure the service quality of travel agents in Guanzhou, South China 2009 - 2009 - 87-108 V. 9 Issue. 1

Subjects--Topical Terms:
Management

Subjects--Index Terms: Travel Agent;Travellers;China;

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