Normal view MARC view ISBD view

Customer (in) justice and emotional labor: the role of perspective taking anger and emotional regulation

Rupp, Deborah E. et al.

Customer (in) justice and emotional labor: the role of perspective taking anger and emotional regulation J8728 2008 - 2008 - 903-924 V. 34 Issue. 5

Subjects--Topical Terms:
Management

Subjects--Index Terms: Justice;Organizational justice;Fairness;Organizational fairness;Customer service;Emotional labor;Surface acting;Perspective taking;Empathy;Anger;Emotion;Emotion regulation;

Print
Add to your cart (remove)
Send to device
Save record
BIBTEX Dublin Core MARCXML MARC (non-Unicode/MARC-8) MARC (Unicode/UTF-8) MARC (Unicode/UTF-8, Standard) MODS (XML) RIS ISBD
More searches

Search for this title in:
Other Libraries (WorldCat) Other Databases (Google Scholar) Online Stores (Bookfinder.com) Open Library (openlibrary.org)