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HRM service quality and economic performance in call centres

Mahalakshmi, V.

HRM service quality and economic performance in call centres J8133 2007 - 2007 - 108-122 V. 1 Issue. 2

Subjects--Topical Terms:
Management

Subjects--Index Terms: Employee motivation;Capability;Call handing time;Reventues per call;Costs per call;Customer satisfaction data;Labour efficiency;Customer discretion;Rewards;

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