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Customer service and the dilemma of product warranty: a case of fastTrack motors India Limited

Kumar, Sushil and Singh, Shailendra

Customer service and the dilemma of product warranty: a case of fastTrack motors India Limited J8013 2007 - 2007 - 27-44 V. 4 Issue. 1

Subjects--Topical Terms:
Management

Subjects--Index Terms: Fast Track Motors;Customer Service;Customer rates faction;Dealership Management;Difficult customer;Emotional intelligence;Anger Management;India;

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