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Work group emotional climate emotion management skills and service attitudes and performance

Hartel, C E J and et al.

Work group emotional climate emotion management skills and service attitudes and performance 2008 - 2008 - 21-37 V. 46 Issue. 1

Subjects--Topical Terms:
Human Resources

Subjects--Index Terms: Emotional climate;Emotion management skills;Emotional intelligence;Service;Performance;

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