Noments of truth: new strategies for today's customer dreiven economy
Carlzon, Jan
Noments of truth: new strategies for today's customer dreiven economy - New York Harper Collins 1987 - xiii, 135p.
ACME
0-06-091580-3
Strategic Management
Noments of truth: new strategies for today's customer dreiven economy - New York Harper Collins 1987 - xiii, 135p.
ACME
0-06-091580-3
Strategic Management