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Kaizen strategies for customer care: how to create a powerful customer care program and make it work

Wellington, Patricia

Kaizen strategies for customer care: how to create a powerful customer care program and make it work - New Delhi Addison Wesley Longman Singapore Pte Ltd 2000 - xv, 239p.

ISBN: 81-7808-142-3

Subjects--Topical Terms:
Customer Relations

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