The loyalty effect: the hidden force behind growth, profits and lasting value
Reichheld, Fredrick F; Teal, Thomas
The loyalty effect: the hidden force behind growth, profits and lasting value - Boston, MA Harvard Business School Press 1996 - xii+322p
0-87584-448-0
Executive Management
The loyalty effect: the hidden force behind growth, profits and lasting value - Boston, MA Harvard Business School Press 1996 - xii+322p
0-87584-448-0
Executive Management