Customer-inspired quality: looking backward through the telescope
Shaw, James G
Customer-inspired quality: looking backward through the telescope - San Francisco Jossey-Bass Pub 1996 - xv, 126p.
0-7879-0346-9
Total Quality Management
Customer-inspired quality: looking backward through the telescope - San Francisco Jossey-Bass Pub 1996 - xv, 126p.
0-7879-0346-9
Total Quality Management