TQM in the service sector
Mohanty, R.P; Lakhe, K.R
TQM in the service sector - Bombay Jaico Pub House 2002 - 598p. -
81-7224-953-5
Total Quality Management
TQM in the service sector - Bombay Jaico Pub House 2002 - 598p. -
81-7224-953-5
Total Quality Management