Competing in a service economy: how to create a competitive advantage through service development & innovation
Gustafsson, Anders; Johnson, Michael D
Competing in a service economy: how to create a competitive advantage through service development & innovation - San Francisco Jossey-Bass Pub 2003 - xv, 190p.
0-7879-6156-6
Customer Relations
Competing in a service economy: how to create a competitive advantage through service development & innovation - San Francisco Jossey-Bass Pub 2003 - xv, 190p.
0-7879-6156-6
Customer Relations