The service management audit: a nine step assessment to determine the direction and effectiveness of each service unit in your business
Armistead, Colin; Clark, Graham, R.
The service management audit: a nine step assessment to determine the direction and effectiveness of each service unit in your business - Cambridge Strategy Publications Ltd 0 - 120
1-902433-59-9
Service Management
The service management audit: a nine step assessment to determine the direction and effectiveness of each service unit in your business - Cambridge Strategy Publications Ltd 0 - 120
1-902433-59-9
Service Management