Overpromise and overdeliver: the secrets of unshakable customer loyalty
Barrera, Rick
Overpromise and overdeliver: the secrets of unshakable customer loyalty - New York Penguin Books 2005 - X+226
0-14306-214-X
Customer Relations
Overpromise and overdeliver: the secrets of unshakable customer loyalty - New York Penguin Books 2005 - X+226
0-14306-214-X
Customer Relations