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Customer satisfaction research management: a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex

Allen, Derek R.

Customer satisfaction research management: a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex - New Delhi New Age Int.Pub 2005 - xiii, 248 p.

ISBN: 978-81-224-2797-4

Subjects--Topical Terms:
Customer Services

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