Preemptive CRM: retaining customers when competition emulates (Record no. 100174)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00342nam a22001217a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100817t xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ellis, Len |
| 245 ## - TITLE STATEMENT | |
| Title | Preemptive CRM: retaining customers when competition emulates |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | All India Management Association |
| Date of publication, distribution, etc. | 2005 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | v |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sethi, Rajat |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 17/08/2010 | CD730 | 21/05/2013 | 22/06/2019 | Visual Materials |