Successful service operations management (Record no. 102698)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00658nam a22001577a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788131517734 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Richard Metters ..[et al.]. |
| 245 ## - TITLE STATEMENT | |
| Title | Successful service operations management |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Delhi |
| Name of publisher, distributor, etc. | Cengage Learning |
| Date of publication, distribution, etc. | 2015 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ix, 406 p. |
| Other physical details | 25 cm ; Pbk |
| 500 ## - GENERAL NOTE | |
| General note | UBSPD/CHE/106353/01-Oct-2015/ Rs.499/- |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Covers the cycle of building a service business from concept formation through implementation. This book focuses on constructing a business strategy and describes how to implement that strategy in the design of the service system |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services--Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| GSB Collection | 26/10/2015 | 0.00 | 2 | 658.5 MET | B1996 | 11/10/2017 | 02/09/2017 | 26/10/2015 | Books | ||||||
| GSB Collection | 26/10/2015 | 0.00 | 658.5 MET | B1997 | 26/10/2015 | 26/10/2015 | Books |