Design and management of service processes : Keeping customers for life (Record no. 82325)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00397nam a2200133Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100324s9999 xx 000 0 und d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ramaswamy, Rohit |
| 245 ## - TITLE STATEMENT | |
| Title | Design and management of service processes : Keeping customers for life |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 1996 |
| Name of publisher, distributor, etc. | Addison Wesley Longman |
| Place of publication, distribution, etc. | Reading |
| 366 ## - TRADE AVAILABILITY INFORMATION | |
| Detailed date of publication | 1996 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Accounting |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| GSB Collection | 25/03/2010 | 658.812 RAM | 21726 | 29/04/2013 | 21/06/2019 | Books |