Delivering quality service: balancing customer perceptions & expectations (Record no. 82488)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00438nam a2200145Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100324s9999 xx 000 0 und d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithmal, Valerie A; Parasuraman; Berry, L.I |
| 245 ## - TITLE STATEMENT | |
| Title | Delivering quality service: balancing customer perceptions & expectations |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 1990 |
| Name of publisher, distributor, etc. | Free Press |
| Place of publication, distribution, etc. | New York |
| 366 ## - TRADE AVAILABILITY INFORMATION | |
| Detailed date of publication | 1990 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | ACME |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Marketing |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| GSB Collection | 25/03/2010 | 658.812 ZEI | 21896 | 29/04/2013 | 21/06/2019 | Books |