Once a customer always a costomer: how to deliver customer service that creates customer's for life (Record no. 98927)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 02312nam a2200157Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781860760341 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.804 DAF |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Daffy, Chris |
| 245 ## - TITLE STATEMENT | |
| Title | Once a customer always a costomer: how to deliver customer service that creates customer's for life |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Harper Collins |
| Place of publication, distribution, etc. | Noida |
| Date of publication, distribution, etc. | 1999 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xv, 246 p. |
| Other physical details | 22 cm ; Pbk |
| 500 ## - GENERAL NOTE | |
| General note | Gratis Bank of Madura |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 1. Introduction back to the future<br/>2. Need for customer Obsession<br/>3. Customers are the business<br/>4. Lifetime customer values<br/>5. Predictable and manageable customer reactions to service<br/>6. Delighted customers<br/>7. Managing customer Perceptions<br/>8. Getting customer feedback<br/>9. Employees are also customers<br/>10. Customer care strategies systems and standards<br/>11. Customer care and Leadership<br/>12. From success to failure : the danger of complacency<br/>13. Bottom line benefits of customer care<br/>14. From words to action<br/>15. Finding and funding<br/> |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Once a Customer, Always a Customer will make all business people view their organisations and customers in a new light. It shows beyond doubt that exceptional customer service can be the key differentiator that will enable any company to beat its competitors. Using simple and straightforward language, numerous real-life examples, and useful graphs and checklists, Chris Daffy provides powerful customer service techniques that any company can put to use. He shows how to: Focus on the Relationship Value of Customers -- and learn why long-term worth is the only measure that really matters. Create Customer Delight -- and discover why customer satisfaction is simply not good enough in today's competitive marketplace. Instill Dazzling Recovery Techniques that will Boost Customer Loyalty -- the easy ways to turn dissatisfied customers into customers for life. Use Customer Feedback to Outmaneuver Your Competitors -- how to get yourself on the same side as your customers and then use their ideas to thrash your competitors. Lead a Customer Service Revolution -- how to understand and use the basic leadership qualities and techniques that can make the difference between success and failure. Create Superior Service that will lead to Growth, Sales, Profit ad Fun -- and tap into the huge rewards awaiting those companies that get it right! |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| GSB Collection | 20/06/2023 | 23/6/2011 | 300.00 | 658.804 DAF | 40565 | 10/05/2013 | 22/06/2019 | Books |