Customer service: empowerment & entrapment

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Material type: Text

TextPublication details: 2001 Palgrave New YorkDescription: xi, 215pISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	H.T. Parekh Library	GSB Collection	658.812 STU (Browse shelf(Opens below))	Available		23439

Previous			No cover image available					Next
Previous	658.812 SMI Successful customer retention in a week	658.812 SOU The customer experience edge :	658.812 SPE When America does it right : case studies in service quality	658.812 STU Customer service: empowerment & entrapment	658.812 SUG Customer relationship management	658.812 SWI Accelerating customer relationships: using CRM and relationship technologies	658.812 THO The customer centered enterprise: achieve extraordinary results by putting customers first	Next

019147 dt 12/07/01

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