Service leadership: the quest for competitive advantage

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Material type: Text

TextPublication details: 2006 Sage Publications New DelhiDescription: XIII+318ISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	H.T. Parekh Library	GSB Collection	658.812 GRO (Browse shelf(Opens below))	Available		30032

Previous	No cover image available	No cover image available					No cover image available	Next
Previous	658.812 GRE Customer relationship management(CRM) at the speed of light: capturing and keeoing customers in internet real time	658.812 GRE Customer relationship management (CRM) at the speed of light: capturing and keeling customers in internet real time	658.812 GRI 101 ways to really satisfy your customers:How to keep your customers adn attract new ones.	658.812 GRO Service leadership: the quest for competitive advantage	658.812 GRO Service management and marketing:Customer management in service competition.	658.812 GUM Total relationship marketing: rethinking marketing management from 4P's to 30R's	658.812 GUM Total relationship marketing	Next

CH/INV/B/06-00462 dt 14/07/2006

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