Customer service: extradinary results at Southwest Airlines, Charles Schwab, Land's end, American Express, Staples, and USAA

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Material type: Text

TextPublication details: 1998 Harper Business New YorkDescription: xix, 234 pISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	H.T. Parekh Library	GSB Collection	658.812 CUS (Browse shelf(Opens below))	Available		34452

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Previous	658.812 CLE Capturing customer's hearts: leave your competition to chase their pockets	658.812 CLU Cluetrain manifesto: the end of business as usual	658.812 CUR Customer marketing methods : how to implement and profit from customer relationship management	658.812 CUS Customer service: extradinary results at Southwest Airlines, Charles Schwab, Land's end, American Express, Staples, and USAA	658.812 CUS Customer relationship management: perspective from the marketplace	658.812 CUS Customer relationship management: emerging concepts, tools and applications	658.812 CUS Customer relationship management	Next

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