Way to the practice of total quality management

Gratis Received from Prof. GRB

1. Introduction To Total Quality Management
2. 5S-Creating a Total Quality Environment
3. Total Employee Involvement
4. Standardization
5. Daily Management
6. Policy Management
7. Human Resource Development in TQM Way
8. Way Forward.
9. Annexure I: QC Story- The art of rotating PDCA
10. Annexure II: QC Story – A Case Study
11. Annexure III : Dr. Deming’s Fourteen Points for Management
12. Annexure IV: Deming cycle in daily life
13. Epilogue
14. Glossary
15. Bibliography
16. Certain Key words and their meanings
17. Logic behind icons: The Story of Treasure Hunt
18. Index

The CEO of an organisation is like krishna at the battle of Kurushetra. Like Krishna who provided clarity to a confused Arjuna and steered him towards victory by professing dharma, the CEO charts the path of prosperity in the fiercerly competing world market by practicing Total Quality Management.


This book guides CEOs, decision-makers and leaders-in-the-making to deconstruct the Japanese culture of qualitythat helps improve productivity, boost employee morale, foster innovation and achieve superior business results, 365 days a year. The book holds up a mirror to Indian companies to shake them off from the slumber of complacency and conceit. Echoing the best of Japanese concepts and the best of Indian values as practiced by Sundaram-Clayton Ltd., the book offers a spicy recipe palatable to Indian mind.

This is not just a guide for those in the corporate world, but also for anyone seeking valuable lessons in life. An important lesson in the quest for quality is accepting failures with humility. This book teaches you to adopt this Zen mindset, as one strives for continuous improvement (kaizen). Also, learn about teamwork and the power of leadership from the Ramayana