Whitely, Richard & Hessan, Diane <br/><br/>
Customer centered growth : five proven strategies for building competitive advantage 

 - 
 - New York  Addison Wesley  1996 
 - IX, 320 
<br/><br/><label>ISBN: </label>o201479672 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction, competition, strategic planning
<br/><br/><label>Dewey Class. No.: </label>658.812 WHI