TY  - BOOK
AU  - Whitely, Richard & Hessan, Diane
TI  - Customer centered growth : five proven strategies for building competitive advantage
SN  - o201479672
U1  - 658.812 WHI 
PY  - 1996///
CY  - New York
PB  - Addison Wesley
KW  - Customer satisfaction, competition, strategic planning
ER  -