Spechler, Jay <br/><br/>
When America does it right : case studies in service quality 

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 - Georgia  Industrial Engineering  1989 
 - XII, 599 
<br/><br/><label>ISBN: </label>o898061008 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing; customer services
<br/><br/><label>Dewey Class. No.: </label>658.812 SPE