TY  - BOOK
AU  - Bester field, Dale H Et.al
TI  - Total quality management  
SN  - 9788131732274
U1  - 658.562 BES 
PY  - 2012///
CY  - New Delhi
PB  - Pearson
KW  - TQM case studies ; benchmarking uman mortality
ER  -