Feinberg, Richard Et.al <br/><br/>
Cases in call center management : great ideas at work 

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 - Mumbai  Jaico  2008 
 - X, 356 
<br/><br/><label>ISBN: </label>8179924424 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management - case studies
<br/><br/><label>Dewey Class. No.: </label>658.812 FEI