TY  - BOOK
AU  - Durga Devi, Pradeep & Prabhu NRV
TI  - Total quality management : an organizational frame work on customer process  and people
SN  - 9788192231907
U1  - 658.562 DUR 
PY  - 2011///
CY  - Chennai
PB  - UAR Publishing
KW  - T Q M
KW  - Quality control
KW  - Production management--Quality control
ER  -