TY  - BOOK
AU  -  Greenberg, Paul
TI  - Customer relationship management (CRM) at the speed of light: capturing and keeling customers in internet real time
SN  - 0-07-04350-8
U1  - 658.812 GRE 
PY  - 2001///
CY  - New Delhi
PB  - McGraw Hill
KW  - Customer relations
ER  -