Patterson, Kerry Et.al <br/><br/>
Crucial confrontations : tools for resolving broken promises violated expectations and bad behavior 

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 - New Delhi  T M H  2011 
 - XV,284 
<br/><br/><label>ISBN: </label>9780070600058 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Problem solving, success in business, Social conflict
<br/><br/><label>Dewey Class. No.: </label>658.4053 PAT