TY  - BOOK
AU  - Patterson, Kerry Et.al
TI  - Crucial confrontations : tools for resolving broken promises violated expectations and bad behavior
SN  - 9780070600058
U1  - 658.4053 PAT 
PY  - 2011///
CY  - New Delhi
PB  - T M H
KW  - Problem solving, success in business, Social conflict
ER  -