TY  - BOOK
AU  - Nayar, Vineet
TI  - Employees first customers second : turning conventional management upside down
SN  - 9781422143872
U1  - 658.3152 NAY 
PY  - 2011///
CY  - Boston
PB  - Harvard business 
KW  - HCL technologies, Customer relations, organizational change
ER  -