Pine, Joseph B Et.al <br/><br/>
Do you want to keep your customers forever? 

 - 
 - Boston  Harvard Publications  1995 
 - 85 p. 
<br/><br/><label>ISBN: </label>9781422140277 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services, Customer equity
<br/><br/><label>Dewey Class. No.: </label>658.812 PIN