Richard Metters ..[et al.]. <br/><br/>
Successful service operations management 

 - 2 
 - Delhi  Cengage Learning  2015 
 - ix, 406 p.  25 cm ; Pbk 
<br/><br/> UBSPD/CHE/106353/01-Oct-2015/ Rs.499/- 
<br/><br/> Covers the cycle of building a service business from concept formation through implementation. This book focuses on constructing a business strategy and describes how to implement that strategy in the design of the service system 
<br/><br/><label>ISBN: </label>9788131517734 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management