TY  - BOOK
AU  - Richard Metters ..[et al.].
TI  - Successful service operations management
SN  - 9788131517734
PY  - 2015///
CY  - Delhi
PB  - Cengage Learning
KW  - Customer services--Management
N1  - UBSPD/CHE/106353/01-Oct-2015/ Rs.499/-
N2  - Covers the cycle of building a service business from concept formation through implementation. This book focuses on constructing a business strategy and describes how to implement that strategy in the design of the service system
ER  -