TY  - BOOK
AU  - Kotter, John P.
TI  - Heart of change: real-life stories of how people change their organizations
SN  - 978-1578512546
U1  - 658.406 KOT 
PY  - 2002///
CY  - Boston
PB  - Harvard Business School Press 
KW  - Organisational change
KW  - Organizational learning
N1  - Gratis received from our chairman IFMR- Mr. Sesasayee Rs.1034/-; Introduction : the heart of change --
Increase urgency --
Build the guiding team --
Get the vision right --
Communicate for buy-in --
Empower action --
Create short-term wins --
Don't let up --
Make change stick --
Conclusion : we see, we feel, we change
N2  - John Kotter and co-author Dan Cohen delve deeper into the subject of change to get to the heart of how change actually happens. Through real-life stories from people in the trenches, in all kinds of organizations, the authors attack the fundamental problem that underlies every major transformation: How do you go beyond simply getting your message across to truly changing people's behavior?
ER  -