TY - BOOK AU - Duarte, Nancy; Sanchez, Patti TI - Illuminate : ignite change through speeches, stories, ceremonies, and symbols SN - 978-0241245408 U1 - 658.406 DUR PY - 2016/// CY - UK PB - Portfolio Penguin KW - Organizational change--Management KW - Communication in management KW - Leadership KW - Persuasion (Rhetoric) KW - Business communication N1 - Rs.699/- Invoice No. BW/591 /2018-19; eaders move others forward -- Listen empathetically to light the path. Case study : IBM and market basket -- The torchbearer's toolkit. Case study : Starbucks -- Moment of inspiration. Case study : Interface -- Moment of decision. Case study : Rackspace -- Moment of bravery. Case study : civil rights -- Moment of endurance. Case study : charity: water -- Moment of reflection. Case study : Chick-fil-A -- Moment of disruption. Case study : Apple -- Confessions of a torchbearer. Case study : Duarte, Inc. -- The journey begins again N2 - 'Illuminate' demonstrates how, though the power of persuasive communication, one can turn an idea into a movement, as compared with the likes of Steve Jobs, Dr. Martin Luther King, Jr., Starbucks, IBM, and more ER -