TY  - BOOK
AU  - Open University
TI  - Improving performance: sessions 11-13
SN  - 978-0749257180
U1  - 658.3 OUP 
PY  - 2003///
CY  - UK
PB  - Open University
KW  - Human Resource Management
N1  - 11.Employee involvement and empowerment
12.High performance teams
13.Managing service delivery
ER  -