TY - BOOK AU - Open University TI - Improving performance: sessions 14-17 SN - 978-0749257199 U1 - 658.3 OUP PY - 2003/// CY - UK PB - Open University KW - Human Resource Management N1 - 14.Developing marketing relationships 15.Integrated marketing communications 16.Supply chain management 17.Improving operations ER -