Fitzsimmons, James A; Fitzsimmons, Mona J,; Bordoloi, Sanjeev <br/><br/>
Service Management  operations, strategy, information technology 

 - 8 
 - Chennai  McGraw Hill  2014 
 - xviii, 524p.  Pbk 
<br/><br/> Gratis 
<br/><br/> This title contains current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry 
<br/><br/><label>ISBN: </label>978-9353161149 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Services Management<br/>Service industries--Management
<br/><br/><label>Dewey Class. No.: </label>658.04 FIT