Hochschild, Arlie Russell Managed heart: commercialization of human feeling / The managed heart: commercialization of human feeling Arlie Russell Hochschild - Berkeley, Calif. University of California Press 2012 - xx, 327 p. 22 cm. TB1965/03$29.95 ISBN: 9780520272941 (pbk.) Subjects--Topical Terms: Emotions--Economic aspects.Work--Psychological aspects.Employee motivation. Dewey Class. No.: 152.4 HOC