Besterfield, Dale H. <br/><br/>
Total quality management / 
Dale H. Besterfield, Carol Be Besterfield Michna, Glen H. Besterfield,,,,,,, 
 - New Delhi  Prentice-Hall India  2003 
 - xi, 640 pages,  24 cm. 
<br/><br/> Rs. 375/-<br/>Gratis<br/>Prof. S. Raghuraman 
<br/><br/><label>ISBN: </label>9788120328839 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Total quality control
<br/><br/><label>Dewey Class. No.: </label>658.4013 BES