Peppers, Don <br/><br/>
Managing customer experience and relationships: a strategic framework / 
Don Peppers and Martha Rogers 
 - 4th ed. 
 - Hoboken  Wiley  2022 
 - xxi, 483 pages,  27 cm. 
<br/><br/> Atlantic<br/>3012893/02<br/>$ 95.95 
<br/><br/><label>ISBN: </label>9781119815334 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.<br/>Consumers' preferences.<br/>Relationship marketing.<br/>Information storage and retrieval systems--Marketing.
<br/><br/><label>Dewey Class. No.: </label>658.812 PEP