Bordoloi, Sanjeev <br/><br/>
Service management: operations, strategy, information technology / 
Sanjeev Bordoloi, James A. Fitzsimmons and Mona J. Fitzsimmons 
 - 9th edition. 
 - Chennai  McGraw Hill Education,  2023 
 - xvi, 520 pages :  28 cm. 
<br/><br/> McGraw Hill<br/>DAQ46718/11<br/>Rs.995/- 
<br/><br/><label>ISBN: </label>9789355324870 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658 BOR